PRIVACY POLICY
Quicktime Business Solutions Co., operating under the brand Quicktime Courier (“Quicktime,” “we,” “us,” or “our”), respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal data when you visit quicktime.com.ph, create an account, request a quotation, book a shipment, communicate with us, or use any of our courier and logistics services.
We process personal data in accordance with Republic Act No. 10173, or the Data Privacy Act of 2012, its Implementing Rules and Regulations, issuances of the National Privacy Commission (“NPC”), and other applicable Philippine laws and regulations.
1. Personal Information Controller
For personal data processed in connection with Quicktime’s services, the Personal Information Controller is:
Quicktime Business Solutions Co.
Operating under the brand Quicktime Courier
Office Address:
Cityland 8
98 Senator Gil Puyat Avenue
Barangay Pio del Pilar
Makati City, Philippines
Website: quicktime.com.ph
Privacy/DPO Email: inquiry@quicktime.com.ph
Customer Service Contact: 09989097888
Questions regarding this Privacy Policy or the exercise of data-subject rights may be directed to our Data Protection Officer or designated privacy contact.
2. Scope of This Privacy Policy
This Privacy Policy applies to personal data processed through:
- quicktime.com.ph
- Quicktime customer or shipper accounts
- online quotation and booking systems
- tracking systems
- pickup and delivery operations
- customer-support channels
- email, telephone, SMS, Viber, or other authorized communication channels
- business-account applications
- invoices and payment records
- proof-of-delivery processes
- other Quicktime courier and logistics operations
This Policy does not govern independent websites or services operated by third parties that may be linked from our website.
3. Personal Data We May Collect
Depending on your interaction with Quicktime, we may collect and process the following information.
A. Account and Customer Information
This may include:
- full name
- company or business name
- email address
- mobile or telephone number
- billing information
- business address
- account login information
- encrypted or hashed authentication credentials
- business-account details
- authorized representative information
B. Sender and Pickup Information
This may include:
- sender name
- company name
- sender contact number
- pickup address
- pickup instructions
- scheduled pickup details
- information reasonably necessary to complete the pickup
C. Recipient or Consignee Information
When a shipment is booked, we may receive:
- recipient or consignee name
- mobile or telephone number
- delivery address
- delivery instructions
- other information reasonably necessary to complete delivery
The person making the booking is responsible for ensuring that the recipient information submitted to Quicktime is accurate and has been lawfully obtained and disclosed for shipment and delivery purposes.
D. Shipment Information
This may include:
- shipment or tracking number
- service selected
- pickup and delivery locations
- parcel description
- quantity
- actual or declared weight
- dimensions
- declared value, when applicable
- delivery status
- dispatch and routing information
- date and time of pickup and delivery
- delivery attempts
- exceptions or delivery incidents
- return-to-sender information
Customers should not include unnecessary sensitive personal information in parcel descriptions, delivery instructions, or other shipment fields.
E. Proof of Pickup and Delivery
Where reasonably necessary for operational, security, and evidentiary purposes, we may process:
- recipient or authorized representative name
- date and time of delivery
- proof-of-delivery confirmation
- signature or acknowledgment, where applicable
- delivery photographs, where operationally required and permitted
- courier delivery notes
- information concerning unsuccessful delivery attempts
Quicktime will limit such information to what is reasonably necessary for legitimate courier operations.
F. Billing and Transaction Information
We may process:
- shipping fees
- quotations
- invoices
- payment status
- discounts
- billing references
- business-account records
- other accounting information required for the transaction
Quicktime does not intentionally collect full payment-card credentials unless a properly authorized payment service is introduced for that purpose.
G. Customer Service and Communications
When you communicate with Quicktime, we may retain:
- emails
- messages
- customer inquiries
- complaints
- claims
- feedback
- support tickets
- records of communications relating to a shipment or account
H. Website and Technical Information
When you use our website, certain technical information may be processed automatically, including:
- IP address
- browser type
- device information
- date and time of access
- security and authentication logs
- pages or functions accessed
- session information
- similar technical data necessary to operate and secure the website
4. How We Obtain Personal Data
We may obtain personal data:
- directly from you when you create an account, request a quotation, make a booking, contact Quicktime, or submit a claim
- from a sender or business client who provides information about a recipient or consignee
- from authorized representatives of business accounts
- from Quicktime riders, employees, dispatch personnel, and operational systems during fulfillment of a shipment
- from authorized logistics or courier partners involved in completing a shipment
- automatically through our website and information systems
5. Purposes of Processing
Quicktime may process personal data for the following legitimate purposes:
- creating and administering customer accounts
- responding to quotation requests
- accepting and processing courier bookings
- scheduling pickups
- dispatching riders or vehicles
- transporting and delivering shipments
- coordinating provincial shipments with authorized logistics partners
- communicating with senders and recipients
- sending shipment and tracking updates
- verifying delivery
- managing failed delivery attempts and returns
- calculating rates and applicable charges
- issuing invoices and maintaining transaction records
- providing customer service
- handling complaints, claims, and disputes
- preventing fraud, abuse, unauthorized account access, and security incidents
- maintaining website and information-system security
- improving our operations and customer service
- complying with accounting, tax, regulatory, legal, and governmental requirements
- establishing, exercising, or defending legal claims
- performing other activities reasonably necessary to provide Quicktime’s services
Personal data will not be processed in a manner incompatible with the purpose for which it was collected unless authorized by law or properly disclosed to the data subject.
6. Lawful Bases for Processing
Depending on the nature and purpose of processing, Quicktime may process personal data on one or more lawful grounds allowed under Philippine law, including:
Performance of a Contract
Processing may be necessary to:
- provide a quotation
- establish or administer a customer relationship
- fulfill a courier booking
- arrange pickup or delivery
- communicate regarding the shipment
- perform obligations arising from our agreement with the customer
Compliance With Legal Obligations
We may process or retain information where required by:
- tax and accounting laws
- regulatory requirements
- valid court orders
- subpoenas
- lawful government requests
- other applicable Philippine laws
Legitimate Interests
Where permitted by law, we may process personal data to pursue legitimate business interests such as:
- maintaining service security
- preventing fraud
- investigating delivery incidents
- protecting Quicktime, its customers, personnel, and property
- maintaining operational records
- improving our services
establishing, exercising, or defending legal claims,
provided that such interests do not override the fundamental rights and freedoms of the data subject.
Consent
Where consent is the appropriate lawful basis, Quicktime will request valid consent before processing.
A data subject may withdraw consent where processing is based on consent, subject to processing that remains permitted or required under another lawful basis.
7. Recipient Information Provided by Senders
Courier services necessarily involve information concerning individuals who may not personally have created a Quicktime account.
When you provide the name, contact details, address, or delivery instructions of another individual, you represent that:
- the information is accurate
- you are authorized or otherwise lawfully permitted to provide the information for delivery purposes
- you will not provide unnecessary sensitive or unrelated personal information
Quicktime processes recipient information primarily for completing the requested courier transaction, communicating about delivery, verifying delivery, handling related inquiries or claims, and complying with legal obligations.
8. Disclosure and Sharing of Personal Data
Quicktime does not sell personal data.
We may disclose personal data only where reasonably necessary and lawful, including to the following categories of recipients.
A. Quicktime Personnel
Authorized employees, dispatch personnel, riders, drivers, administrative personnel, and other personnel may receive information necessary to perform their duties.
Access is limited according to operational need and authorization.
B. Courier, Transportation, and Logistics Partners
Certain deliveries, particularly provincial shipments or services requiring air, sea, RORO, trucking, or other transportation arrangements, may be coordinated or performed through authorized third-party courier and logistics providers.
Quicktime may disclose information reasonably necessary for those partners to:
- transport the shipment
- complete delivery
- provide tracking information
- handle delivery exceptions
- support claims and investigations
C. Technology and Service Providers
We may use service providers for functions such as:
- website hosting
- cloud infrastructure
- database management
- SMS or messaging
- cybersecurity
- customer-support systems
- accounting
- analytics, where implemented
- other business-support services
Where such providers process personal data on Quicktime’s behalf, Quicktime will take reasonable measures to require appropriate confidentiality and data-protection safeguards.
D. Professional Advisers
Information may be disclosed when reasonably necessary to accountants, auditors, insurers, consultants, or legal advisers subject to professional or contractual confidentiality obligations.
E. Government and Regulatory Authorities
Personal data may be disclosed where necessary to comply with:
- applicable law
- valid subpoenas
- court orders
- regulatory requirements
- law-enforcement requests
- lawful orders of competent government authorities
9. Cross-Border Processing
Some technology, cloud, communications, or support service providers may operate systems or infrastructure outside the Philippines.
Where personal data is processed or stored outside the Philippines, Quicktime will take reasonable and appropriate measures to ensure that such processing remains subject to appropriate safeguards and applicable data-protection requirements.
10. Cookies, Local Storage, and Similar Technologies
Quicktime may use cookies, browser storage, session technologies, and similar mechanisms reasonably necessary to:
- keep users securely logged in
- maintain website sessions
- remember necessary user preferences
- prevent unauthorized access
- maintain website functionality
- protect the website from fraud and security threats
If Quicktime introduces non-essential analytics, advertising, profiling, or marketing technologies in the future, this Privacy Policy and any required cookie or consent mechanism will be updated accordingly.
11. Direct Marketing
Quicktime will not use recipient or consignee information obtained solely for delivery purposes for unrelated direct marketing without an appropriate lawful basis.
Where Quicktime sends marketing communications to customers based on consent or another permitted basis, customers may object, unsubscribe, or withdraw consent as applicable.
Operational communications concerning an existing booking, delivery, payment, security issue, complaint, or service relationship are not treated as optional marketing communications.
12. Data Security
Quicktime implements reasonable and appropriate organizational, physical, and technical safeguards designed to protect personal data against:
- accidental or unlawful destruction
- unauthorized alteration
- unauthorized disclosure
- unauthorized access
- misuse
- loss
- other unlawful processing
Measures may include, where appropriate:
- controlled access to systems
- account authentication
- password protection
- encryption for information transmitted through secured website connections
- access restrictions
- security monitoring
- secure backups
- confidentiality obligations
- staff awareness and training
- procedures for responding to security incidents
No information system can be guaranteed to be completely secure. Quicktime therefore continuously evaluates and improves its safeguards according to the nature of its operations and information processed.
13. Personal Data Breaches
If Quicktime becomes aware of a personal data breach, it will investigate the incident and undertake appropriate containment, remediation, documentation, and notification measures in accordance with the Data Privacy Act, NPC regulations, and other applicable requirements.
Where notification to affected data subjects or the National Privacy Commission is legally required, Quicktime will make the appropriate notification within the applicable period.
14. Data Retention
Quicktime retains personal data only for as long as reasonably necessary for:
- the purpose for which the information was collected
- fulfillment of courier and contractual obligations
- customer service
- claims and dispute resolution
- security and fraud prevention
- legitimate business requirements
- establishment, exercise, or defense of legal claims
- compliance with Philippine law
Accounting records and supporting documents subject to Philippine tax-retention requirements will be retained for the period required by applicable tax laws.
Shipment, delivery, account, claims, and operational records will be retained according to Quicktime’s internal retention schedule and applicable legal or prescriptive periods.
When personal data is no longer required, Quicktime will securely delete, destroy, anonymize, or otherwise dispose of it in a manner designed to prevent unauthorized recovery or further processing.
Personal data will not be retained indefinitely merely because it might potentially be useful in the future.
15. Data Subject Rights
Subject to the conditions and limitations provided by Philippine law, a data subject may exercise the following rights:
Right to Be Informed
You have the right to know whether your personal data is being collected, processed, or stored and to receive information concerning such processing.
Right to Access
You may request access to personal data relating to you that Quicktime processes, subject to lawful limitations.
Right to Rectification
You may request correction of inaccurate or incomplete personal data.
Right to Object
Where applicable, you may object to certain processing, including processing based on consent or legitimate interest, direct marketing, profiling, or qualifying automated processing.
Right to Erasure or Blocking
Subject to legal and contractual limitations, you may request deletion, blocking, removal, or destruction of personal data where the conditions provided by law are satisfied.
Quicktime may retain information where retention is required by law or remains necessary for contractual obligations, legal claims, fraud prevention, or other lawful purposes.
Right to Data Portability
Where applicable under law, you may request personal data in a structured and commonly used electronic format.
Right to Damages
A data subject may seek indemnification for damages sustained due to inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorized use of personal information where provided by law.
Right to File a Complaint
A data subject may file a complaint with the National Privacy Commission concerning an alleged violation of data-privacy rights.
Rights may also be exercised by persons legally authorized to act for a data subject where permitted by law.
16. Exercising Your Privacy Rights
Requests relating to personal data may be submitted to:
Data Protection Officer / Privacy Contact
Quicktime Business Solutions Co.Cityland 8
98 Senator Gil Puyat Avenue
Barangay Pio del Pilar
Makati City, Philippines
Email: inquiry@quicktime.com.ph
To protect personal data from unauthorized disclosure, Quicktime may reasonably verify the identity and authority of the person making the request before acting on it.
Quicktime will respond to valid requests in accordance with applicable Philippine data-protection laws and NPC regulations.
17. Children’s Personal Data
Quicktime’s commercial courier services and customer accounts are not intentionally directed toward children.
Where information concerning a minor is necessarily included in a legitimate shipment, Quicktime will process only information reasonably necessary for completing the service or complying with applicable law.
18. Accuracy of Information
Customers are responsible for providing accurate and current account, sender, recipient, pickup, and delivery information.
You may update your account information through available account functions or contact Quicktime if information requires correction.
19. Third-Party Websites
Our website may contain links to websites or services operated by third parties.
Quicktime is not responsible for the privacy practices, security, or content of independent third-party websites. Users should review the privacy policies of those providers separately.
20. Changes to This Privacy Policy
Quicktime may update this Privacy Policy when necessary to reflect:
- changes in our services
- changes in technology
- changes in our processing activities
- legal or regulatory developments
- improvements to our privacy practices
Material changes will be communicated through reasonable means where required.
The Last Updated date at the beginning of this Policy identifies the most recent revision.
21. Contact Us
For privacy questions, requests, or concerns:
Quicktime Business Solutions Co.Quicktime Courier
Cityland 8
98 Senator Gil Puyat Avenue
Barangay Pio del Pilar
Makati City, Philippines
Website: quicktime.com.ph
Privacy/DPO Email: inquiry@quicktime.com.ph
Customer Service: 09989097888